We Manage

& Support

Your G Suite account

with a transparent business model

What you need to know

Our
Offer

Our
Services

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We also provide support in Spanish, Portuguese, French, Italian and German. Chat with us in own your language!

We only do one thing: we make G Suite better!

Our Services

G Suite
Support

Dedicated
Administrator

G SUITE SUPPORT

THE BEST OF THE BEST

No false modesty needed! Before deciding to create our own company we worked with several Google Partners, supporting and training G Suite Administrators and end-users for years, so we know where we stand. Our team is exclusively composed by the most productive and knowledgeable G Suite experts, from all over the world. And we love what we do!

TECHNICAL ACCOUNT MANAGER

Instead of talking to a different person every time, you get your own Technical Account Manager, with a limited portfolio, to ensure that your specific needs and support history are always remembered. This also creates a personal connection which increases our own commitment.

HANDS-ON SUPPORT: WE DO IT!

What’s better? Guidance, advice, or real hands-on support? Instead of simply explaining you what to do or guiding you while you do it, we actually set everything up for you, while you make a better use of your time. Time is money, after all, and we help you save yours for what really matters!

BETTER HELP, WITHOUT FEES

You’ll get better support, faster resolution times and smarter solutions, on top of a higher priority due to our Service Level Agreement. And the best part is that you’ll get all of this without any cost for you, since the price you pay for “normal” G Suite won’t change.

Ready to improve your G Suite Experience?

Or click the + to check more advantages

Always protected

We monitor and proactively adjust your account to maximize its capabilities and prevent future issues or missing features.

Informed & updated

We’re always informed and we update you (and your account) as needed and timely, without delays or miscommunication.

One for all, all for you

Our Technical Account Managers work collaboratively, so you’ll have the minds of an entire team working for you.

Contact us, your way

More contact options, including the most common messaging apps. You even get your Account Manager’s private number!

No interruptions

Switch between support channels: chat, email, calls, screen sharing or remote control… Without interruptions or transfers.

Wider support

Not every issue is a G Suite issue! But we don’t really like to say “not supported”, so we put real effort into 3rd-party issues.

Always protected

We monitor and proactively adjust your account to maximize its capabilities and prevent future issues or missing features.

Informed & updated

We’re always informed and we update you (and your account) as needed and timely, without delays or miscommunication.

One for all, all for you

Our Technical Account Managers work collaboratively, so you’ll have the minds of an entire team working for you.

Contact us, your way

More contact options, including the most common messaging apps. You even get your Account Manager’s private number!

No interruptions

Switch between support channels: chat, email, calls, screen sharing or remote control… Without interruptions or transfers.

Wider support

Not every issue is a G Suite issue! But we don’t really like to say “not supported”, so we put real effort into 3rd-party issues.

G SUITE SUPPORT

Proactive monitoring & support, on-demand configurations, disaster prevention & recovery… At ZERO cost!

Need more detail? Check our Features & Pricing pages

DEDICATED ADMINISTRATOR

FOCUSED ON YOUR ACCOUNT

You get increased priority or absolute exclusiveness: our offer ranges from Semi-Dedicated Admins (that manage 6 to 8 accounts, 3 to 5 accounts, or just 2 accounts) to Fully-Dedicated Admins that manage one account only! Click here to check if your account is entitled to one for free!

PERMANENT & BACKED-UP

Never lose support because your Admin is off or missing! Our Admins work collaboratively to guarantee permanent support, so you don’t have to worry with holidays, sick leaves or other unpredictable absences. And if needed, for any reason, an Admin Coordinator will take over.

BETTER THAN ONE OF YOURS

Contrary to having your own employee administrating your G Suite account, with us you’ll have no paperwork, no paid holidays, no commitment, no severance packages, no headaches. And instead of a single admin you’ll get the power of our team’s collective knowledge.

ALL-INCLUSIVE SUPPORT

And you also benefit from extended support – free of charge – for large Migrations and Deployments (Managed by us from start to finish), and even some local configurations or issues with known 3rd-party add-ons and other Google services.

Ready to enter the VIP club?

Or click the + to learn more

Automatic Upgrades

If your account has enough users you don’t need to do anything. We’ll upgrade your account and assign an Admin automatically and without additional costs.

Requested Upgrades

Every account can upgrade to a higher level, for a proportional monthly fee. The larger the account the lower the fee. Calculate yours with our Quote Calculator.

Fully Dedicated Admin

Complete and exclusive dedication to a single account, with at least 3000 G Suite Basic users, or 1500 G Suite Business users, or 750 G Suite Enterprise users.

Semi-Dedicated 2

One Admin, two managed accounts, each with 1500 to 2999 G Suite Basic users, or 750 to 1499 G Suite Business users, or 375 to 749 G Suite Enterprise users.

Semi-Dedicated 3/5

Admins managing 3 to 5 accounts, each with 800 to 1499 G Suite Basic users, or 400 to 749 G Suite Business users, or 200 to 374 G Suite Enterprise users.

Semi-Dedicated 6/8

Admins that manage 6 to 8 accounts, each with 400 to 799 G Suite Basic users, or 200 to 399 G Suite Business users, or 100 to 199 G Suite Enterprise users.

Automatic Upgrades

If your account has enough users you don’t need to do anything. We’ll upgrade your account and assign an Admin automatically and without additional costs.

Requested Upgrades

Every account can upgrade to a higher level, for a proportional monthly fee. The larger the account the lower the fee. Calculate yours with our Quote Calculator.

Fully Dedicated Admin

Complete, exclusive dedication to a single account, with at least 8000 G Suite Basic users, or 4000 G Suite Business users, or 2000 G Suite Enterprise users.

Semi-Dedicated 2

One Admin, 2 managed accounts, each with 4000 to 7999 G Suite Basic users, or 2000 to 3999 G Suite Business users, or 1000 to 1999 G Suite Enterprise users.

Semi-Dedicated 3/5

Admins managing 3 to 5 accounts, each with 1600 to 3999 G Suite Basic users, or 800 to 1999 G Suite Business users, or 400 to 999 G Suite Enterprise users.

Semi-Dedicated 6/8

Admins that manage 6 to 8 accounts, each with 800 to 1599 G Suite Basic users, or 400 to 799 G Suite Business users, or 200 to 399 G Suite Enterprise users.

DEDICATED ADMINISTRATORS

The best option for large accounts. Semi-Dedicated and Fully Dedicated Admins. Free for eligible accounts.

Check our Support vs Admin comparison for details

“Our business model is tailored for customer satisfaction. And for that, support is key, not sales. In fact, we don’t even have a sales team! Our sales and upsales are conducted by Technical Account Managers, to guarantee the necessary technical background.”

Nuno Fernandes

CEO, Cloud Guardians

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