We Manage
& Support
Your G Suite account
with a transparent business model
What you need to know
G SUITE SUPPORT
THE BEST OF THE BEST
No false modesty needed! Before deciding to create our own company we worked with several Google Partners, supporting and training G Suite Administrators and end-users for years, so we know where we stand. Our team is exclusively composed by the most productive and knowledgeable G Suite experts, from all over the world. And we love what we do!
TECHNICAL ACCOUNT MANAGER
Instead of talking to a different person every time, you get your own Technical Account Manager, with a limited portfolio, to ensure that your specific needs and support history are always remembered. This also creates a personal connection which increases our own commitment.
HANDS-ON SUPPORT: WE DO IT!
What’s better? Guidance, advice, or real hands-on support? Instead of simply explaining you what to do or guiding you while you do it, we actually set everything up for you, while you make a better use of your time. Time is money, after all, and we help you save yours for what really matters!
BETTER HELP, WITHOUT FEES
You’ll get better support, faster resolution times and smarter solutions, on top of a higher priority due to our Service Level Agreement. And the best part is that you’ll get all of this without any cost for you, since the price you pay for “normal” G Suite won’t change.
Ready to improve your G Suite Experience?
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Always protected
We monitor and proactively adjust your account to maximize its capabilities and prevent future issues or missing features.
Informed & updated
We’re always informed and we update you (and your account) as needed and timely, without delays or miscommunication.
One for all, all for you
Our Technical Account Managers work collaboratively, so you’ll have the minds of an entire team working for you.
Contact us, your way
More contact options, including the most common messaging apps. You even get your Account Manager’s private number!
No interruptions
Switch between support channels: chat, email, calls, screen sharing or remote control… Without interruptions or transfers.
Wider support
Not every issue is a G Suite issue! But we don’t really like to say “not supported”, so we put real effort into 3rd-party issues.
Always protected
We monitor and proactively adjust your account to maximize its capabilities and prevent future issues or missing features.
Informed & updated
We’re always informed and we update you (and your account) as needed and timely, without delays or miscommunication.
One for all, all for you
Our Technical Account Managers work collaboratively, so you’ll have the minds of an entire team working for you.
Contact us, your way
More contact options, including the most common messaging apps. You even get your Account Manager’s private number!
No interruptions
Switch between support channels: chat, email, calls, screen sharing or remote control… Without interruptions or transfers.
Wider support
Not every issue is a G Suite issue! But we don’t really like to say “not supported”, so we put real effort into 3rd-party issues.
G SUITE SUPPORT
Proactive monitoring & support, on-demand configurations, disaster prevention & recovery… At ZERO cost!
DEDICATED ADMINISTRATOR
FOCUSED ON YOUR ACCOUNT
You get increased priority or absolute exclusiveness: our offer ranges from Semi-Dedicated Admins (that manage 6 to 8 accounts, 3 to 5 accounts, or just 2 accounts) to Fully-Dedicated Admins that manage one account only! Click here to check if your account is entitled to one for free!
PERMANENT & BACKED-UP
Never lose support because your Admin is off or missing! Our Admins work collaboratively to guarantee permanent support, so you don’t have to worry with holidays, sick leaves or other unpredictable absences. And if needed, for any reason, an Admin Coordinator will take over.
BETTER THAN ONE OF YOURS
Contrary to having your own employee administrating your G Suite account, with us you’ll have no paperwork, no paid holidays, no commitment, no severance packages, no headaches. And instead of a single admin you’ll get the power of our team’s collective knowledge.
ALL-INCLUSIVE SUPPORT
And you also benefit from extended support – free of charge – for large Migrations and Deployments (Managed by us from start to finish), and even some local configurations or issues with known 3rd-party add-ons and other Google services.
Ready to enter the VIP club?
Or click the ＋ to learn more
Automatic Upgrades
If your account has enough users you don’t need to do anything. We’ll upgrade your account and assign an Admin automatically and without additional costs.
Requested Upgrades
Every account can upgrade to a higher level, for a proportional monthly fee. The larger the account the lower the fee. Calculate yours with our Quote Calculator.
Fully Dedicated Admin
Complete and exclusive dedication to a single account, with at least 3000 G Suite Basic users, or 1500 G Suite Business users, or 750 G Suite Enterprise users.
Semi-Dedicated 2
One Admin, two managed accounts, each with 1500 to 2999 G Suite Basic users, or 750 to 1499 G Suite Business users, or 375 to 749 G Suite Enterprise users.
Semi-Dedicated 3/5
Admins managing 3 to 5 accounts, each with 800 to 1499 G Suite Basic users, or 400 to 749 G Suite Business users, or 200 to 374 G Suite Enterprise users.
Semi-Dedicated 6/8
Admins that manage 6 to 8 accounts, each with 400 to 799 G Suite Basic users, or 200 to 399 G Suite Business users, or 100 to 199 G Suite Enterprise users.
Automatic Upgrades
If your account has enough users you don’t need to do anything. We’ll upgrade your account and assign an Admin automatically and without additional costs.
Requested Upgrades
Every account can upgrade to a higher level, for a proportional monthly fee. The larger the account the lower the fee. Calculate yours with our Quote Calculator.
Fully Dedicated Admin
Complete, exclusive dedication to a single account, with at least 8000 G Suite Basic users, or 4000 G Suite Business users, or 2000 G Suite Enterprise users.
Semi-Dedicated 2
One Admin, 2 managed accounts, each with 4000 to 7999 G Suite Basic users, or 2000 to 3999 G Suite Business users, or 1000 to 1999 G Suite Enterprise users.
Semi-Dedicated 3/5
Admins managing 3 to 5 accounts, each with 1600 to 3999 G Suite Basic users, or 800 to 1999 G Suite Business users, or 400 to 999 G Suite Enterprise users.
Semi-Dedicated 6/8
Admins that manage 6 to 8 accounts, each with 800 to 1599 G Suite Basic users, or 400 to 799 G Suite Business users, or 200 to 399 G Suite Enterprise users.
DEDICATED ADMINISTRATORS
The best option for large accounts. Semi-Dedicated and Fully Dedicated Admins. Free for eligible accounts.
Check our Support vs Admin comparison for details
“Our business model is tailored for customer satisfaction. And for that, support is key, not sales. In fact, we don’t even have a sales team! Our sales and upsales are conducted by Technical Account Managers, to guarantee the necessary technical background.”
Have questions?
Ask us now!
Or use our contact form
© 2019 CloudGuardians.com | Extantis Group
Specialized & Customer-oriented
Our specialization: G Suite and nothing else! No distractions! We do one thing and we do it right!
Our background: we spent years supporting and training Google Partners and G Suite customers.
Our business model: we enforce our absolute best effort by awarding our team members for their customers’ satisfaction above anything else.
Our transparency: we’re always straightforward and honest. We say what needs to be said, not what’s nice to hear. If you want hard facts instead of sweet lies then we are a perfect match!
We really like what we do! Let’s be honest: we do it because we have the satisfaction of knowing that we’re good at it.
And one extra reason, that makes us better for YOU: we don’t charge for our support services!
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Proximity support & centralized account management
Plus ad-hoc training, centralized management and billing (with the Google Reseller console), better invoicing and more payment methods.
Note that we do not charge for our support services, so you’ll only pay for the G Suite plan (charged by Google), or for additional services and optional Dedicated Administrators.
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Talk to real G Suite experts, without complications
We know G Suite from the inside (with an unique understanding of its backend) as well as from the user’s point of view, and we know what customers need and want from G Suite, often even when they don’t yet know it themselves.
With us there’s no “ping-pong” between support agents or transfers to a “specialist”! And no interruption simply because you need to switch from chat to a call or a remote control session.
And we never pretend to know: either we know or we’ll find out. Fast! If someone doesn’t have an answer right away you’ll have an entire team working to get it.
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It's true: we don't charge for our support
Basically, everybody wins: you get the best support without spending a cent more; Google gets more satisfied and knowledgeable customers and reduces the need for internal support teams, and we get our fair share to guarantee that we keep liking what we do for you.
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Focus on your account, with upgraded dedication
But if your account requires a higher level of dedication you can request an optional Semi-Dedicated Administrator and achieve a higher focus on your account, or even absolute exclusiveness with a Fully-Dedicated Admin.
Depending on the plan and size of your account you may be entitled to a Semi-Dedicated or even to a Fully-Dedicated Admin without any cost.
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Will you have to pay additional fees?
1. With us you don’t pay for Support. Our earnings come from Google, not the customer.
2. We only charge for additional services, like Dedicated Administrators, and even that is free if the account has enough users. And we never try to upsell those services to our customers: upgrades are either free and automatic, or requested by the customer.
3. It’s a total Win-Win situation: you get more and better support at no cost, knowing that we’re always motivated because our work is still compensated.
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Will you lose support from Google?
1. That couldn’t be more wrong! In fact, customers represented by us have a higher priority with Google Support, as they inherit the Service Level of the Partner.
2. And on top of that, you’ll have us to talk to Google on your behalf or, alternatively, to set up a direct conversation between you and someone from Google.
3. Basically, you’ll have a premium support with extended coverage with us on top of an upgraded support level with Google.
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You know a lot. Do you really need support?
2. Even if you end up not needing us 99% of the time, you’ll have the peace of mind you need to focus on your business, without distractions. We never get distracted, and our focus is your safety net!
3. Everything we do is related to G Suite and we have an unique background and the best access to troubleshooting tools, backend workflows, product updates and roadmaps.
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Some Partners are bad. Are we really better?
1. Talk to us and you’ll draw your own conclusion! You can talk to us by chat, phone, messaging apps, email, videoconferencing… We make it so easy that excuses become difficult!
2. We’ve spent years helping and training other Google Partners, and that’s why we know that we are the best prepared Partner for G Suite support. And we’re confident that you’ll easily understand our skill set.
3. But you shouldn’t trust someone just because they seem to be good, and that’s why we let you try our support even if you’re not a customer. And if you do become a customer you can leave at any time.
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Can you trust any Google Partner?
1. Definitely not! That’s why we aim to gain your trust by letting you test our skills before “moving in”. If you have questions, issues, or some pending configurations, give us a try and you’ll realize that your G Suite account is better with us.
2. We use the word “transparent” a lot, because without real transparency, businesses will eventually lie to their customers. That will never happen to us! We’re proud of our name and we openly provide every detail about our workflows to anyone.
3. If you decide to leave us, we’ll help with that too! Because it’s easier to join in when you know that’s easy to leave!
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Should you wait and leave it for tomorrow?
1. Well, don’t! Take action today or you might regret it tomorrow! An unsolved issue or a badly set up account can cause problems you don’t even know about. The time for smart business decisions is now!
2. With us you don’t pay for support and you can leave at any time, so there’s nothing to lose if you start working with us today. But there’s a lot to lose if something goes wrong today and you contact us tomorrow!
2. We’re waiting for you! Chat with us now and we’ll set everything up in minutes! It’s easy, it costs nothing, and once you’re with us we know you’ll be happy you made the decision to act today!